Frequently Asked Questions

    • Standard Counselling Sessions = $220 per 50-60 minute standard session.

    • NDIS Funded Psychology Sessions = $222.99 per 50-60 minute standard session

    • Letters and Other Statements = Short letters or statements requiring less than 5 minutes to complete can be provided without charge in most circumstances.

      • Requests for more detailed letters or statements will be billed on a pro rata bases, in line with the standard hourly consultation fee.

        • Please note, we can not provided letters or statements regarding legal/forensic matters.

    Full payment for services is required on the day of your appointment.

    Please note that we do not provide bulk bill services or accept concession/health-care, TAC or veteran affairs cards.

    Services are GST-free unless otherwise specified.

    Please note that all our fees are significantly less than the Australian Psychological Society Schedule of Recommended Fees which are $311 for standard sessions.

  • In most cases, yes, we provide services to clients with a Medicare Mental Health Care Plan (MHCP) or GP referral.

    If you have a MHCP, you may be eligible for a Medicare rebate on up to 10 sessions per calendar year. As of July 1 2024, the rebate is $96.65 per 50 minute psychology session.

    Please Note: You do not need a GP referral or MHCP to see a psychologist in Australia. You may elect to access services at Palm Tree Psychology privately.

  • Clients with self-managed NDIS plans are able to flexibly access services of their choosing to address their plan goals; therefore some services at Palm Tree Psychology may be accessed.

    Clients with plan-managed NDIS plans may be able to access psychology services to address their plan goals.

    Palm Tree Psychology is not a registered NDIS/NDIA provider. Given this, clients with NDIA-managed funding can not use their funding to access our services at this stage. These clients may be eligible for a MHCP or they may access our services privately.

    Please email us for more information and to clarify how we can support you.

  • Cancellation within 48 - 12 hours of your appointment time will incur a cancelation fee of 50% of the service fee. Cancelation within 12 hours of your appointment time will incur a cancelation fee of 100% of the service fee. Failure to attend your appointment will incur a no-show fee of 100% of the service fee.

    Invoices must be paid in full prior to your next scheduled appointment going ahead.

    Clients are sent a reminder txt message about their upcoming appointment 3 days in advance.

  • Please contact us via email for all enquiries about appointments and services.

Have another question?

Please do not hesitate to contact us with any further questions or queries.